REVEALED – The reason McFlurry machines are always broken: Maker of popular McDonald’s dispensers created design flaw and owns monopoly on fixing them
- A California judge issued a restraining order against Taylor, the maker of McDonald’s ice cream machines
- Kytch, a California company, accused Taylor of getting a hold of one of its products and trying to copy its technology
- The device diagnoses ice cream machines and fixes them on the spot
- Taylor recently came out with its own version
- Kytch says Taylor machines have faulty software that makes them break down, which helps Taylor’s bottom line when they step in to fix them
- They allege Taylor told McDonald’s that Kytch’s device is dangerous
McDonald’s customers craving a McFlurry often see an out-of-service sign on the machines because the manufacturer created them with faulty software in order to boost profits from the cost of repairing them, a rival software company’s lawsuit claims.
The machines, made by Illinois-based kitchen equipment company Taylor, have a lot of moving parts that get cold for ice cream but hot for cleaning.
Taylor’s exclusive repair agreement could explain why the machines are down for so long, powering a never-ending stream of grievances about missed McFlurries.
Taylor charges McDonald’s $18,000 per machine and forces franchisees to use its own network of repair services, according to Wired.
Fixing them can take months. A website called McBroken tracks the number of broken McDonald’s ice cream machines across the country.
As of Wednesday afternoon, 10 percent of them were offline.
Frustrated McDonald’s workers began using ‘jumpers,’ or small metal or plastic brackets that can be installed on the electric pins in the back of the unit to bypass software that makes them inoperable unless they’ve been cleaned, according to Motherboard.
McDonald’s ice cream machines, made by Illinois-based company Taylor, are often broken down. Ten percent of them are offline across the US as of Wednesday afternoon
Kytch, a California-based tech firm, alleges that the machines’ software contains ‘flawed code that caused the machines to malfunction’ and created a patch that quickly fixed the problem.
Once the device, about the size of a small book, is installed on the machine, workers can make simple repairs through an app without having to wait around for a Taylor-approved technician.
That, however, did not sit well with Taylor executives, who told McDonald’s and its franchisees that the Kytch device is dangerous,’ the software maker claimed.
‘These guys did a really effective job at frightening off all of our customers and investors so we’re hoping the public will support our case in the name of justice, right to repair and humanity,’ Kytch co-founder Jeremy O’Sullivan told Motherboard.
Taylor built its own version of the patch to keep making money off repairs.
Taylor charges McDonald’s $18,000 per machine and forces them to use their own repairmen
Kytch accused Taylor of getting its devices from a McDonald’s franchisee, according to Motherboard.
But the company’s chief operating officer said it sought the Kytch device ‘in order to evaluate and assess its potential technology-related impacts upon our Soft Serve Machine.’
‘Such as whether the radio frequency of the Kytch device would interfere with our software signal, or whether the Kytch device would drain the power source of our software and/or cause it malfunction,’ according to court documents.
That brought the ice cream vending war to a head as Kytch took Taylor to court for copying its device. A California judge issued a restraining order against Taylor on July 30.
Taylor was ordered to turn in all of its Kytch devices within 24 hours of the restraining order.
Broken down McFlurry machines are the butt of multiple jokes and complaints online
Kytch claims loss off business from Taylor copying its product.
‘We still have some diehard customers sticking with us. Though few in comparison to what we once had before McDonald’s and Taylor called our product dangerous.’
McDonald’s did not respond to a request for comment from DailyMail.com