The Working day – Frontier shopper faces third 7 days without having web relationship

A Lyme male has experienced it with Frontier’s absence of communication.

Hank Tenney of Grassy Hill Road said Wednesday that Frontier Communications has however to resolve an world wide web outage that commenced on July 1.

He informed The Day he hardly ever expected a great — or even very good — link from his DSL services, which is slower than cable or fiber optic.

“But no link for three weeks? And no obvious resolution? This is just not right,” he claimed.

Tenney lives about a fifty percent-mile into the woods, where Frontier is the only accessible possibility, he stated.

The firm’s company public relations agent acknowledged a collection of issues emailed by The Day on Wednesday afternoon, but did not solution any of them. A community relations representative from the company called later on Wednesday and mentioned the company is investigating stories of the outage.

Tenney, no stranger to online assistance disruptions, said Frontier technicians have been dispatched to his tackle a fifty percent-dozen periods so considerably this year. He mentioned the professionals instructed him the challenge involves a line to his home that the corporation refuses to exchange.

He claimed he called the business, as he generally does, to report the most modern outage: “And as I often inform them, immediately after expending a fifty percent-hour likely via the exact system in excess of and around once more, ‘It’s not me. It is not my modem. It’s from your line somewhere to mine,'” he stated.

The problem has not been settled, despite a number of phone calls over the previous a few weeks and repeated assurances by the business that a technician was performing on it, according to Tenney.

He reported a shopper company representative at one particular level advised him support experienced been restored when it had not been. “In the meantime, I am having a textual content saying provider is on, and then support is out again. It is genuinely complicated,” he said.

He identified as the enterprise last week only to be told at the time yet again that a technician was on it.

“I am sitting in the dark ages stating no person looks to treatment that people — at minimum me, and I you should not imagine I’m the only 1 — had been devoid of it at that level for two months,” he stated.

Primarily based on the company outages look for perform on the firm’s site, there ended up outages at least alongside Grassy Hill Street into Aged Lyme, Blood Street in Lyme and several of their offshoots as of Wednesday afternoon.

Tenney, who explained himself as “caught” with Frontier for now, lamented the absence of options on his remote assets. He reported a neighbor had accomplishment with an founded significant-pace satellite world wide web corporation, but Tenney’s spot failed to do the job with the signal.

Instead, he is hanging his hopes on Elon Musk’s substantial constellation of satellites that claims to provide higher-speed net any where in the environment.

According to CNBC, Musk past month reported SpaceX’s satellite world-wide-web network Starlink expects to develop to a several hundred thousand buyers, maybe above 500,000, inside 12 months.

“The first time I heard about that, I put my cash down,” Tenney claimed. “Among now and the close of the year, I’m supposed to be equipped to get one thing that will ideally permit me to break absolutely free from this Frontier nightmare.”

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